Information Systems Specialist

Lyric Theatre of Oklahoma, Oklahoma’s leading professional theatre, seeks an experienced Information Systems Specialist to work in close partnership with Lyric Theatre’s Marketing Director and box office staff in the management of the theatre’s CRM system. This position maintains the integrity of the theatre’s patron data and generates sales reports on an as-needed, daily, weekly, and annual basis. The ideal candidate will have strong organizational and people skills, and possess appropriate computer and technical understanding and ability. Must be willing to work on-site at the theatre’s offices in an energetic, fun, and fast-paced environment. Must be an excellent and proactive multi-tasker, able to work independently as well as collaboratively.

Primary Responsibilities

  • Generate daily and weekly sales and audit reports for Marketing, Box Office, Development, Academy and Finance Departments
  • Set up annual season and single ticket campaigns in CRM system
  • Maintain patron accounts and contacts in the ticketing database
  • Monitor and implement ticket price changes in CRM system (Dynamic ticket pricing)
  • Program promotional codes in CRM system and generate sales reports
  • Monitor online ticketing user interface and guarantee its ongoing functionality
  • Import and export ticket and patron data
  • Oversee and develop database system needs for staff (online forms, fillable PDF’s, etc.)
  • Generate marketing email and mailing reports
  • Generate and maintain telemarketing leads
  • Set up and maintain sales dashboards
  • Troubleshoot ticketing database issues and escalate to appropriate outside vendor(s), as needed
  • Troubleshoot ticketing equipment and escalate issues, as needed
  • Train staff to accurately enter and retrieve data from the theatre’s CRM system
  • Manage the theatre’s web domains
  • Assist in maintaining content on the theatre’s websites through the content management system
  • Manage Lyric’s GSuite (Google) account, including staff email addresses and Google Groups
  • Attend all necessary meetings
  • Participate in the budget planning process and projections
  • Other duties as required

 

Skills and Qualifications

  • Minimum Associate Degree or equivalent experience
  • Proven proficiency Microsoft Office Suite (especially Excel)
  • Proven proficiency in database management
  • General knowledge of CRM Ticketing System(s) – Experience is desired. (Experience in SalesForce/PatronManager and Paciolan is a plus, but will be trained if needed.)
  • Experience with Website Content Management System(s) (Experience in WordPress is a plus, but will be trained if needed.)
  • General knowledge of Google Apps: Mail, Calendar, Drive
  • Demonstrated time management skills
  • Demonstrated customer service skills
  • Non-Profit Arts Organization experience a plus

The Ideal Applicant

  • Ability to work independently and as a team member
  • Ability to multi-task on multiple projects and to adhere to strict deadlines
  • Ability to remain calm under pressure
  • Ability to work extended hours as projects require in order to meet deadlines
  • Ability to travel out-of-state for training conferences, as needed
  • Has a passion for theater/the performing arts, arts education, and/or community engagement through the arts

 

Work Schedule, Compensation, and Application Procedure

Preferred Work Schedule: 
Monday – Friday
9:00am – 5:30pm
Some weekends and evenings will be required with prior notice.

Compensation:
Salary will be competitive with other organizations of comparable stature and size in Oklahoma.

Application Procedure:
To apply, please submit the following electronically to Beth@LyricTheatreOKC.com or mail to: Director of Marketing, Lyric Theatre of Oklahoma, 1727 NW 16th, Oklahoma City, OK 73106.

  • cover letter
  • resume
  • salary requirements
  • contact info for four professional references including name, title, email, phone, and relationship.

Priority deadline is May 12, 2017. Applications will be accepted until the position is filled.

 

Lyric at the Plaza

Lyric's A Christmas Carol

November 29 – December 24

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